The Company

Be part of a dynamic story of growth and innovation across Africa and join a dedicated team focused on delivering the most advanced and design led work environments for large multinational and local corporations operating on the Continent.
KOFISI is Africa’s leading flexible workspace provider, offering enterprise all in one Memberships to the most sophisticated, productive and engaging office environments available. Owned by Sunbird Business Services, KOFISI has 6 Centres in Nairobi and is operational in a further 4 gateway cities, including Lagos and Dar Es Salaam with further plans to expand.
KOFISI believes that employees are the most important part of any business and by providing a work environment that supports and stimulates its Members, through leading space design, the latest technology and front foot hospitality services, they will feel motivated and inspired to do their best – everyday.
First and foremost, KOFISI supports the productivity of business through first class hospitality service and in order to maintain our brand position as the flexible office industry leaders, we ask that every member of our team is motivated to deliver an incredible customer service every day.
All our personnel – no matter what their role – should be driven towards making every Members’ day hassle free, leaving them to concentrate on the most important aspects of their business. If you’d like to be part of an exciting and innovative service-led journey, and your skills, energy and experience fit, we hope you’ll apply for a position with KOFISI.

Job Purpose

The F&B Manager is responsible for the successful operation and oversight of Food & Beverage services in all Nairobi Centres and the Execution of catered meeting and events. This includes efficient and effective management of operations and ensuring the highest levels of customer service.

Overall Duties and Responsibilities

• Manage the Food and Beverage function of existing and upcoming F&B services, including KOFISI Square Bistro & Bar, KOFISI 9 Terrace Cafe and Westlands Café
• Planning of Events and Catered meetings in all Centres, with adequate support to CRMs for execution for cities in Nairobi.
• Manage the execution of all business events and catered meetings in all Nairobi Centres Support the Banqueting Manager – in the success of execution for the events
• Embody excellence in hospitality throughout all Centres Always create and maintain exquisite engagement with guests for the purposes of maximizing member satisfaction retention and repeat business.
• Execute appropriate service delivery levels for all Food and Beverage staff.
• Oversee POS system management and timely reporting for all F&B sales, inventory, meeting and events transactions.
• Undertake regular audits on work procedures and service delivery levels to determine ways to improve on performance, efficiency and service delivery.
• Ensure cleanliness of food and beverage related areas including Kitchen parlors in Nairobi centres.
  • Ensure aesthetics are maintained throughout F&B areas in all Centres – conforming to appropriate KOFISI standards
• Ensure appropriate music and lighting levels throughout the day in all dining, events and meetings spaces
• Ensure correct daily sales procedures are being followed, as well as F&B control and requisition procedures.
• Ownership and accountability of all F&B procurement with support from the Stock Controller
• Ensure continuous training of staff to KOFISI standards to ensure the delivery of exemplary customer service levels.
• Resolve employee grievances, assess staffing needs, and assist Head of F&B and department managers in evaluating employee performance in compliance with the Human Resources Policies and Procedures.
• Monitor compliance with health, safety and fire regulations.
• Accept any reasonable duties given to you from time to time by your direct report and senior management.

Qualification & skills

• Education background – university degree in Hospitality or related field
• The desire to deliver excellent customer service to all
• Must have a friendly and can-do attitude
• Excellent written and oral communication skills – able to connect to all levels of staff/ members
•  High energy – energetic and chatty in a professional manner
• Well presented –presentable appearance, pleasant, maintains eye contact and approachable
• Reliable and able to work over weekends when required
• A plus for experience in working with international brands, brands that are multi-location.

Experience

• Desirable – at least three years’ previous F&B management experience.

Process

• Follow this link to apply.
• Only shortlisted candidates will be contacted.