Business Systems Analyst

Key Responsibilities

1. Briefing & Stakeholder Mapping
   

• Receive an initial briefing of 2 to 3 hours from the Head of Finance covering business context, current systems, and key stakeholders.
  

• Map the full set of relevant stakeholders across food and beverage outlets, Finance, and IT.
  

• Develop a structured plan for requirements-gathering sessions, sequencing stakeholders logically and efficiently across the engagement timeline.
  

2. Requirements Gathering
   

• Independently plan and run requirements-gathering sessions with the KOFISI team and select external stakeholders.
  

• Map current Micros POS workflows across food and beverage outlets, and define the desired future-state workflows.
  

• Identify integration points and dependencies between Micros POS and financial software, likely NetSuite, including data flows, reconciliation needs, and reporting requirements.
  

• Reconcile competing or conflicting requirements across different stakeholder groups, escalating where resolution requires Head of Finance input.
  

3. Documentation & Risk Management
   

• Document clear, structured requirements that engineering and implementation teams can act on without ambiguity.
  

• Flag risks, gaps, or conflicting requirements as they emerge during the engagement, rather than holding them until the final presentation.
  

• Maintain a running log of open questions, decisions needed, and stakeholder sign-offs throughout the engagement.
  

4. Synthesis & Presentation
   

• Synthesize requirements and stakeholder input into a coherent set of findings and recommendations.
  

• Prepare and deliver a 60 to 90 minute presentation of findings and recommendations to the Head of Finance and other senior stakeholders.
  

• Hand over final documentation in a structured format ready for engineering and implementation teams to act on.
  

Requirements

Qualification & Skills

• Experience: Proven experience as a Business Analyst, ideally with POS, retail, or hospitality systems.
  

• Self-Direction: Strong, self-directed requirements-gathering skills, with minimal need for ongoing oversight after an initial briefing.
  

• Stakeholder Management: Experience working with multiple stakeholder groups and reconciling competing needs.
  

• Communication: Confidence presenting findings clearly to senior leadership.
  

• Systems Knowledge: Familiarity with Micros, NetSuite, or comparable POS and financial systems is a strong plus.
  

• Availability: Available for a focused 2-month contract, working approximately 4 days a week.