Job Purpose

The Client Relations Manager is tasked with ensuring smooth running of the day to day operations in the assigned Centre, delivering the ultimate experience to our member community. Ensuring the position focuses on the value Front Foot Forward, s/he will be responsible to build, maintain and strengthen KOFISI’s relationship with the members. S/he will require a skill set that includes product knowledge, interpersonal, sales and marketing skills, all geared to meeting customers’ needs and foster strong business relationships with customers.

Overall Duties and Responsibilities

• Overall responsibility for all Centre staff, ensuring they are well versed in company policies, procedures and products
  • Collaborate with staff and assist them to fix any KPIs that need resolution, in liaison with HR
  • In liaison with HR, lead, manage and follow up performance reviews of all Centre staff
  • Provide team development and coaching of all Centre staff as required
  • Ensure COVID policy is always executed and adhered to
• Manage and build member relationship and loyalty
  • Oversight responsibility for day one planning and experience
  • Familiarity with all contractual requirements of each customer
  • Move around the Centre, engaging members and coordinating all Centre activities and operations
  • Promote VIEW app usage to log issues
  • Ensure member history is constantly updated
• Overall responsibility in ensuring attendance of members and staff to scheduled community/ networking events as well as all private events
• Support in planning member events
• Contribute to Community Comms (Blogs)
• Ensure private events are organized and executed professionally

• Ensure staffing in place for all events
• Appropriate follow up post events
• Collaborate with sales team for marketing and product information in the assigned Centre, including Centre tours
  • Work with sales team for delivering meeting room and knowledge room sales targets
  • Assist sales team in finding, planning and executing suitable networking activities
  • Understand local business demand through familiarity with local market research and customer surveys
  • Brand service guardian by effectively display and distribution of all marketing material within the Centre
  • Continuously monitor demand for services and recommend/ adjustments to support these demands
• Oversight responsibility in planning and coordinating daily business operations
  • Submit weekly and monthly reports in time as required and within set deadlines
  • Direct interaction with Experience team for enhancement and coaching
  • Ensure space styling standards are adhered to and provide coaching to Centre teams
  • Oversight of facilities and tech – ensuring facilities and communication systems always run efficiently
  • Ensure high quality cleanliness and maintenance in all areas of the Centre
• Financial
  • Responsibility of revenues and expenses for the Centre
  • Fiscally responsible for ensuring profitability of the Centre, working closely with the Finance team to optimize results

Basic Requirements

• Qualification & skills
  • Excellent written and oral communication skills – able to connect to all levels of staff/ members
  • Athletic – highly energetic and chatty in a professional manner
  • Well presented –presentable appearance, pleasant, maintains eye contact engagement and approachable
  • Reliable and able to work over weekends and evenings when required
  • Strong analytical and time management skills
  • Strong attention to detail and confident to provide suggestions for improvement
• Experience
  • 5 years of operational working experience in the hospitality industry
  • Managed staff experience, both white-collar and non-reporting staff (by influence)
  • Experience dealing with international style clients
  • Experience arranging social events
  • Some experience in sales element

Process

Provide us with a CV and two references to apply for this role by 31^st May 2023  to careers@kofisi.africa

Only shortlisted candidates will be contacted.