Concierge

Job Description

We are seeking a personable, proactive, and organized Concierge to serve as the first point of contact for guests, members, and visitors at our dynamic property combining a shared workspace and other amenities, including hotel, restaurant, events and wellness. The Concierge plays a vital role in delivering a seamless, welcoming, and service-driven environment, ensuring that every guest and member experience exceeds expectations

Overall Duties and Responsibilities

• Ensure that our clients experience the company value “OPEN WITH OPTIMISM” in delivering superior friendly service
• Greet, register, and assist workspace members, hotel guests and visitors with warmth and professionalism.
• Manage check-ins, check-outs, and workspace bookings efficiently.
• Provide personalized recommendations on local dining, events, transport, and cultural attractions.
• Coordinate reservations, courier services, and special requests
• Collaborate with centre team to adhere to standard operating procedures
• Ensure the opening and closing procedure is followed whenever on duty for the same
• Upload and maintain clients’ information on Office RnD as required
• Create thorough guest histories for all members and guests
• Take and maintain accurate records of bookings and use of meeting room facilities
• Ensure all billable services provided to the client have been accurately recorded and billed for
• Maintain an inviting, orderly, and well-presented front desk, lobby, and lounge areas.
• Answer and manage phone calls, emails, and in-person inquiries promptly.
• Liaise with housekeeping, facilities, and security teams to address operational needs.
• Assist with daily reporting, guest/member feedback tracking, and incident logging.
• Oversee mail and package handling for hotel guests and workspace members.
• Support event coordination and internal community initiatives within the property.

Requirements

Qualification & skills

o   Good written and oral communication skills

o   Excellent organisational skills

o   Well presented –presentable appearance, pleasant, maintains eye contact engagement and approachable

o   Strong time management skills

o   Basic analytical skills

o   Strong attention to detail

Experience

o   3 years’ experience in the front office

Submissions close on August 6^th 2025